Universities were asked to provide the following information:
1. For each of the years, 2005, 2006, 2007, 2008 and 2009 (to date of this request):
(a) The number of students at the university on (i) LLB / BA Law and (ii) (if offered) GDL/CPE programmes who, to the knowledge of the university, complained to the Office of the Independent Adjudicator for Higher Education (OIA).
(b) The number of students on (i) LLB / BA Law and (ii) (if offered) GDL/CPE programmes whose complaints were regarded by the OIA as wholly or partly justified.
(c ) In the case of those complaints which were regarded by the OIA as wholly or partly justified please provide copies of the formal decision and recommendation(s) of the OIA.
The information provided is set out in the table below
Law student complaints - Wolverhampton
|Complaints to OIA||Complaints regarded by OIA as wholly/partly justified||Comments|
|2007/8||2||1 justified||The University refuses to provide copies of the formal decisions made in each case on the grounds that - (i) Each case would have to be so severely redacted to protect the identitites of the individual complaint and any named staff members that the information would be meaningless . This acts as a refusal notice as the data is considered to be exempt under s.40(2) Personal Information (ii) The ownership of the formal decisions is not solely that of the University, but also the OIA and the complainant, therefore, a duty of confidentiality is owed to both parties|
|2008/9||0||As of 23/6/09|
2. The number of students on (i) LLB / BA Law and (ii) (if offered) GDL/CPE programmes between September 2004 and the date of this request who, having made a complaint to the university, (whether or not to the OIA), were awarded compensation by the university in respect of the complaint. And, in each case, the nature of the complaint and the amount of compensation awarded.
Student compensation payments
|Number of complaints||Nature of Complaint||Comments||Compensation|
|21 complaints recorded, no compensation paid.||Types of complaint: Resit of exam, the lecturers ability to teach, Information received from the board and extension to work, Late to lectures, student not allowed to take dictating machine into lecture, Student unhappy regarding the rule about mitigation, student could not make contact with lecturer, Dissatisfied with ILEX module, advice given regarding exemptions from the CPE course, outstanding grade for family law, Student has not received feedback for his assignment, no support given, complaint regarding disruption in class, student does not want to pay for the resit of a module, missing coursework, Student cannot upload CV to Pebble pad also work on Pebble pad has been changed, receipt not issued when selecting modules.||None|
|CRIMINAL LAW RECORDED LECTURES, QUIZZES AND POWERPOINT PRESENTATIONS
||Criminal Law Online|
|REVISION SEMINARS FOR LLB AND GDL STUDENTS. For information about the next programme – click the pic.
||QED LAW REVISION|